Terms & Conditions

Our booking conditions set out clearly and simply the responsibilities which we at Event Travel have to you and you in turn have to us when we make a contract between us. This contract is made when you make a booking and we accept it by written confirmation on these terms. If you make a booking by telephone or via the website, it will be accepted that you agree to these conditions.

1 YOUR CONTRACT WITH EVENT TRAVEL

When booking a Ticket Package/Experience, you agree on behalf of all your party the terms of these conditions and pay the deposit stipulated for that Ticket Package/Experience. Similarly, if we have your verbal authority or you have provided instructions to deduct payment from your credit/debit card, it is understood that you are in agreement with these booking conditions. Our Booking Conditions are available via the website, and a link will be sent out via electronic confirmation. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in conjunction with your contract with us. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction. Please be aware that any Ticket included in any Ticket Experience may be bound by the Terms and Conditions of the Ticket or Event Organiser. Event Travel are not the Concert/Event/Ticket Organiser and all Ticket(s) included with any Ticket Experience are provided under Licence with the Event Organiser/Promoter.

2 CONFIRMATION OF BOOKING

These booking conditions together with our general information form the basis of your contract. Your booking is with Event Travel Ltd. Registered in England No. 3002768.  NB: If your booking is made via the internet, you will receive an initial confirmation on screen to print off and a further confirmation of your order via email. Our online Booking Software has been designed to the highest level and is a secure environment to ensure all information given is fully protected. Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event of system failure or in the event that a problem arises, Event Travel will make every attempt to resolve any issues or provide comparable alternatives wherever possible. In the unlikely event of any problem with an online order, Event Travel will contact you at the earliest opportunity. In some cases, a postal confirmation may be sent out to you if requested. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process. We also reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently. NB: Ticket(s) included in a Package/Experience may have a lower face value than the overall Ticket Package/Experience selling price you pay and represent(s) only an element of the overall Package/Experience price.

3   DEPOSITS/ PAYMENT OF YOUR BALANCE

The balance of your Ticket Package/Experience payment must be made no later than 8 weeks before the Date of Commencement of your Booking Arrangements or Event/Concert/Show Date and as outlined and stated on your Booking/Reservation Confirmation Invoice. If you have made your Ticket Package/Experience booking within this period, the full amount is due immediately. If you do not pay by the stipulated date, we reserve the right to cancel your Ticket Package/Experience and levy cancellation charges as listed below (see section 5). If for any reason a payment by cheque is returned unpaid by the issuing bank or has to be represented a charge of £15.00 will be levied to cover bank and administration charges incurred. Once a Deposit has been paid, you may make part payments thereafter if outside the 8 week window. To make payment go to My Customer Login

4   IF YOU CHANGE YOUR TICKET PACKAGE/EXPERIENCE BOOKING

Please check the details of your original booking carefully against your confirmation as there is a minimum administration charge of £10.00 for subsequent changes - Any administration costs incurred above this amount will be detailed to you prior to us making the changes on your behalf. Any material amendments made by you within 4 weeks of event date/commencement of arrangements made on your behalf may be treated as a cancellation and the appropriate charges made (see section 5).

5   IF YOU CANCEL YOUR BOOKING

If you cancel your Ticket Package/Experience booking for all or any member(s) of your party, you must notify us in writing immediately. We will acknowledge this communication and send you an amended booking confirmation or cancellation invoice accordingly. Should you not receive our acknowledgement within 24 Hours during normal offices, please contact us via customersupport . As Event Travel will have made payments for Ticket(s), Merchandise, Hospitality, Accommodation, Travel (where applicable) on your behalf to ensure your booking is secure, cancellation costs will be incurred. The following cancellation charges will therefore apply. Exceptions: - In some instances the initial deposit paid to Event Travel will not cover payments which have been made in good faith by Event Travel on your behalf eg; to Hotels, Transportation Companies and Event Ticket Suppliers etc. and in many cases, bookings/reservations once made on your behalf, with said suppliers, may be non-transferable/refundable. Any insurance premiums are non-refundable. Event Travel therefore reserves the right to recover any out of pocket expenses in these instances, over and above the standard cancellation charges set out below: -  NB: Please note optional Cancellation Policy Premiums are non-refundable or any booking/service fee which may apply.

6   OTHER ITEMS

You are responsible for ensuring that you adhere to instructions provided by Event Travel in respect to check-in times/arrival/departure points if applicable. Event Travel cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with check-in/arrival instructions if applicable.

7   PASSPORT/VISA REQUIREMENTS.

Should the destination for your chosen Ticket Package/Experience require travel outside of your resident country, a full Passport/ID is usually required for travel. Please note that it is the responsibility of the client to be in possession of a Valid Passport/ID with normally a (minimum validity of 6 months) and any Visa that may be required. Long delays in obtaining Passports/ID Cards and Visas can occur, so be sure to apply well in advance of Travel/Event Date. If in doubt, please check with the consulates of all the countries you will be visiting or passing through. Event Travel cannot be liable for any loss or expense suffered if you do not adhere to these requirements.

8 ADMISSION AND ATTENDANCE (Subject to Venue and Ticket Conditions)

Please be advised the venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.

Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

There normally will be no pass-outs or re-admissions of any kind.

The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron's own food and drink may also be prohibited (please check with the venue). You and other ticket holders consent to filming and sound recording as members of the audience.

Please be aware Prolonged exposure to noise may damage your hearing.

Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.

As in all live events other audience participants may stand up during the event which may on occasions impair your view. If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Venue Stewarding can vary venue by venue and audience participation can vary artist by artist.

9   OUR OBLIGATION TO YOU

Once we have confirmed we have available space on the Ticket Package/Experience of your choice, you will be required to confirm your booking by agreeing to pay a deposit / or full payment. Once payment has been successfully processed you will receive a formal booking confirmation directly thereafter, usually by email. From this time Event Travel has accepted your booking under the Terms and Conditions. Please ensure your email address is entered correctly at time of booking. Please see deposit/payments Section 3. It is also your responsibility to notify us in writing should your email address or contact details change - any change will be duly confirmed as being updated/changed - if you do not receive confirmation from us, no changes have been actioned.

10   IF WE CHANGE YOUR TICKET PACKAGE/EXPERIENCE

It is possible that circumstances may arise which make changes to the advertised Ticket Package/Experience. Should this be a fundamental change to the Ticket Type, Date, we will do our very best to offer you an alternative package/experience. In the event that this is not acceptable, a full refund will apply. Should an event/concert/show be cancelled a refund of the ticket will apply – other items associated with the package/experience may still be valid hence we strongly recommend taking out Cancellation Protection which you can select during the booking process.

Material Alteration to your Ticket Package/Experience. If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A 'material alteration' is a change which, in our and the Event Organisers reasonable opinion, makes the Event materially different to the Event that purchasers of Ticket Package/Experiences, taken generally, could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.

Important note: Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. Any travel or arrangements not booked by Event Travel are outside our control even if they were to affect your booking arrangements with Event Travel - In some circumstances, a cancellation/administration refund processing fee of up to £25 per person may apply.

11   WHAT HAPPENS TO COMPLAINTS

We do try to ensure that your experience with us is as enjoyable as possible. However, very occasionally, something might go wrong. If you do encounter a problem, please inform our VIP Host(s) immediately who will try and resolve the matter there and then. You will also have been given a 24 Hour Customer Services Support telephone number which is available before, during and after the actual concert/event and also outside of office hours. If the matter cannot be resolved immediately, the details will be recorded by our VIP Host(s) and you will be asked to contact the Event Travel office by telephone or email as soon as possible and no later than 21 days after the show/event. You will be asked to put your complaint in writing, including your original booking number and all relevant information. Please email: Customer Relations

We can normally agree on an amicable settlement. However, in the unlikely event of us being unable to do so, you may of course refer your case to the Small Claims Court which provides an inexpensive way of settling disputed claims.

Please note; We will not accept liability in respect of claims that we receive later than 21 days after the date you attended the show/event.

12   SPECIAL REQUESTS

We will take note of any special requests made at time of booking and will look where possible to assist. We regret that we cannot guarantee any requests will be possible.

CLIENTS WITH DISABILITY 

Please ensure that we are advised of any party members with Disability at time of booking or as soon after as possible as special arrangements may have to be made. Whilst we will do our best to assist, in some cases Venues, Accommodation and VIP Experiences may not be conducive to clients with Disability. Please note we do not sell Tickets for Wheelchair Platforms and therefore request that you contact the Venue/Box Office Directly to purchase such designated tickets. Wheelchair platform concert/event tickets are not included in Event Travel packages/experiences and are subject to availability with the Venue/Box Office and additional charges may apply. In the event that we are unable to accommodate any special needs, a full refund will apply, subject to being advised of any special requirements at time of booking. Carers will normally be required to pay for tickets.

13   RESPONSIBILITY FOR YOUR TICKET PACKAGE/EXPERIENCE

We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us.  We also accept responsibility should the service we offer prove deficient in any way. In the unlikely event if any part of your Ticket Package/Experience is not provided in the advertised manner, we will refund that element of the Ticket Package/Experience.

We will not however be responsible for nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of Event Travel or its employees or agents of the same. Where services are supplied by air/train, or by sea the limit of our obligations shall be those laid down by international conventions which govern such matters in respect of air /train or sea carriers.

14   ASSISTANCE

Where appropriate and subject to our discretion, we offer the following Assistance to our clients.

a) General Assistance. If any client who through misadventure suffers illness, personal injury or death during the period of the Ticket Package/Experience arising out of an incident which did not form part of their Ticket Package/Experience.

b) If legal action is undertaken by our clients against any third party as a result of any loss or damage suffered during their Ticket Package/Experience provided we have been notified within 90 days of the date of the misadventure and provided we agree to such action then we will meet initial legal costs.

c) If assistance is provided under para a) and b) above we will limit any monies paid to £5000.00 per booking form and in the event of there being a successful claim for costs against a third party or there being a suitable insurance policy(ies) in force our costs shall be recoverable from the client concerned.

d) In the event of a claim under this clause against us by you or any person named on the booking form we reserve the right to claim in your place against the person or organisation responsible for the act, default or omission on giving rise to the claim and you hereby agree to assist us fully in the event that enforce the rights which have been assigned to us or to which we are surrogated.

15   CANCELLATION PROTECTION (NB: This may not cover all personal cancellation circumstances -  please read policy)  - CANCELLATION POLICY DETAILS

Our responsibility is to provide you with the Ticket and Experience in respect to the Event/Concert/Show as advertised by Event Travel, consequently we cannot be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled/postponed by the show/concert/event organisers. Any pre-booked Hotel Accommodation as part of your Ticket Experience could be non-refundable, dependent on when the Concert/Event/Show is cancelled/postponed or if you have checked-in and utilised the room. Similarly, should you for personal reasons not be able to continue with your booking, cancellation charges will apply (please see Section 5). We therefore strongly recommend taking out Cancellation Protection Cover and can be selected at time of booking. (please read Policy carefully for Cover and Exclusions) - Cancellation Premiums are non-refundable once selected. If you do not elect to take out the recommended Cancellation Protection or if the reasons the Concert/Event/Show is cancelled/postponed and are not covered under the terms of the Policy, a cancellation/administration refund processing fee of up to £25 per person may apply.

NB: Optional Cancellation Protection is available to select during the booking process. (premiums may vary and in some cases may not be available) - Standard premiums range from 4.5%

POLICY DETAILS in conjunction with SECURE MY TICKET - See policy and claim procedure

16   CANCELLATION DUE TO LACK OF DEMAND

Very occasionally we are obliged to cancel a particular Ticket Package/Experience due to insufficient numbers; in the event of this happening, we will offer you where possible an alternative Ticket Package/Experience or if this is unacceptable, we will refund all monies paid.

17   PRICES and PRICE CHANGES

We always endeavour to ensure that prices quoted on our website are accurate. Should any subsequent additions to your booking take place, subject to availability, any additional services or ticket additions may reflect the new selling price. Please note, Ticket and VIP Ticket Experiences can comprise of many other ancillary costs and will be priced accordingly -  NB: The Ticket Face value of ticket(s) included, will not always reflect prices paid in a Ticket or VIP Ticket Experience and any Premium Priced purchase is an optional purchase over that of a Ticket Only Purchase.

18   EVENT/CONCERT/SHOW TICKET RE-ISSUE - IMPORTANT TICKET INFORMATION

When you receive your Ticket(s), we request that you keep them in a safe place. Event Travel will not be responsible for any Ticket(s) that are lost, stolen, damaged or destroyed following receipt by you. Please note that direct sunlight or heat can sometimes damage physical Tickets. It is also recommended that you do not post pictures or details of your Tickets online, as this may allow third parties to counterfeit your Tickets or otherwise compromise the integrity of the Tickets and Event Travel will not be liable if you are refused entry to the event as a result.

It is further understood by you, that lost, stolen, damaged or destroyed Tickets may not be able to be replaced, where policies set by an Event Organiser/Promoter prohibit Event Travel from issuing replacement Tickets (e.g., for general admission events where there is a possibility that both original and any replacement tickets may be used to gain entry, which may compromise the licensed capacity of the venue). Subject to the Event Organiser/Promoter terms and conditions, if we are able to issue replacement Tickets, any replacement ticket(s) may be subject to an administration fee. Dependent on the Event Organiser/Promoter tickets may have to be re-issued at the Event Venue/Box Office. This again may be subject to Administration charge(s) - We therefore strongly request that TICKETS are KEPT SAFELY prior to attending an event and that if staying in an hotel, to use safe deposit facilities normally available. Event Travel regret that they cannot be held responsible for lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or repurchasing new tickets for an Event/Concert/Show.

Final Information will be with you approximately 7-10 days before the event (in many cases earlier than this) - Tickets will be in the form of Paper or Digital Tickets - If Digital e-tickets, a Box Office Ticketing APP will be required to be downloaded to the party leader's mobile/cell and taken with them on the day to gain access - Full information will be provided. NB: On occasions Tickets will be given out by the Venue Box Office or our by our Event Staff on the day. As communications are in the main by email, please ensure any changes to email address given at time of booking, are notified in writing to Event Travel in advance. We regret we cannot be responsible for any mis-communication if any change to email has not been advised and duly confirmed by Event Travel.

19    RESTRICTIONS/RESELL

Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.

You may not resell or transfer your Ticket or VIP Ticket Package/Experience. Any resale or transfer (or attempted resale or transfer) is grounds for seizure or cancellation of that Ticket without refund or other compensation. We will however allow name changes on occasions subject to the discretion of Event Travel and proof of legitimacy.

A Ticket or VIP Ticket Package/Experience shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by Event Travel, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.

20    DESCRIPTIONS/INFORMATION PAGES

NB: All information displayed on the Event Travel Website is provided in good faith - Event Travel cannot be held responsible for any inaccuracies - please advise customersupport if any inaccuracies /errors are found - Thank you

21   TICKET DESPATCH – TICKET ALLOCATION - VENUE SEATING - VIP MERCHANDISE

Event Travel will look to ensure that your Ticket(s) and Information Pack/Itinerary for any booked Event/Concert/Show is with you in good time. We look to ensure that you will receive all information within a minimum of 7-10 days before the Event Date and normally achieve despatch in advance of this time. Items will be sent securely by either Secure Post/Courier and in many cases will need to be signed for - or Final Information may also be sent by email including e-tickets. You will be advised by email when despatched. It is your responsibility to advise any change to your delivery address or email address and you must receive confirmation from us, that any changes you have made, have been duly actioned by us. Any delays or loss of items may incur additional charges being levied due to failure to notify Event Travel of the correct delivery address. NB: Arrangements can in some cases be made to deliver your Tickets and Final information pack to your Hotel or to be collected on the day at the Venue Box Office or via our Onsite Team/Hosts. When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen. Please note that direct sunlight or heat can sometimes damage paper tickets. If digital e-tickets, these will be via the Official Box Office/Event Organiser's Ticketing APP downloaded to your mobile/cell, which you will need with you on the day, to gain access.

TICKET TYPES
Tickets may be Paper Style Tickets or *Digital/Mobile Tickets accessible via the *Venue/Promoter/Event Organiser Ticketing APP - Full details will be provided as to how to download any Ticketing APP software and how to access your Ticket(s). It is your responsibility to ensure that your mobile phone is with you on the day and fully charged to access the venue (as applicable).

TICKET ALLOCATING

Ticket allocating will be in accordance with the Ticket Description as part of your Ticket, VIP Ticket Package/Experience. Tickets will be allocated on a First Book basis. Reserved seats will be seated together (unless otherwise stated at time of booking/shown on your confirmation)

VENUE SEATING

As in all live events other audience participants may stand up during the event which may on occasions impair your view. If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Venue Stewarding can vary venue by venue and audience participation can vary artist by artist. NB: Late Arrival - In some cases late arrivals to main act (venue policy prohibits disturbing customer seating) and you may not be allowed to take your allocated seats. We therefore always recommend being in your seats prior to main act - Thank you. In the unlikely event of an issue with sightlines with your seated tickets on the day of the show, please report this ASAP to the Event Organisers supervisor or the Box Office . Please also ensure that you call our  Emergency Contact number to speak to our Duty Manager so that we can look wherever possible to assist you. This number can be found on your information sheets and also features on the reverse of your ticket wallet.  Concerns with sightlines/restricted views must be reported on the day of the show and within thirty minutes of the commencement of the headline act’s performance.  We regret that we cannot remedy any concerns after the show or offer any form of refund. If we or the venue are unable to secure the Ticket Holder with seats of equal or better value, the Holder may, within thirty minutes of the commencement of the headline act’s performance, elect to leave the Venue and take a refund of the full face value of the ticket(s) upon surrendering the tickets to the Promoter’s on-site box office.

VIP MERCHANDISE (where applicable)

‘VIP merchandise’ refers to items that form part of your ‘Package/Ticket Experience’ which have been specially designed and selected by the Artist* . These items are normally not available to the general public or available to purchase at the show.

In some cases, VIP merchandise will be shipped to you before or after the show and you will receive a notification when this applies.

In the unlikely event that the VIP merchandise has been shipped to you and the show is rescheduled the VIP merchandise is non-refundable.  

In the unlikely event that the VIP merchandise has been shipped to you and the show is cancelled, you have the right to retain the VIP merchandise and the value will be deducted from the refund of the ‘Package/Ticket Experience’.  If you do not wish to retain the VIP merchandise, you can return it to our offices in the UK via a Tracked & Signed courier service, appointed by Event Travel but you will be liable for all shipping costs and any Customs Duty associated with this Return.

Please note that you must return each item in the same condition in which you received it and Returns must be made within 14 days of receipt. Any items missing or damaged will regrettably not be refundable.

*unless specified otherwise in the Package/Ticket Experience description

22  PRIVACY AND DATA PROTECTION POLICY

Event Travel only collects personal information about you (for example your name, address, telephone number, email address) but never credit/debit/payment card details during any on-line transaction and only when you specifically provide us with such information, on a voluntary basis, for example when purchasing or enquiring about event tickets, packages online. Any personal information Event Travel collect via our website will never be released or sold to any companies or individuals.

We will not share your personal information for marketing or any other purposes without your consent, unless where required by law. If you have registered your interest to subscribe to Event Travel's Newsletter and thereby given your consent, you will receive Event News and New Releases periodically but normally no more than one per week or only when a specific New Event is Announced to ensure you don't miss out on any Pre-Sale or On-Sale dates and times! (You can of course unsubscribe at any time) As Event Travel act as Officially Appointed Agents for Artist(s)/Artist Management/Promoter/Global Touring/Event Organisers, in some instances your email address may be required by the Artist/Promoter/Tour, to ensure you receive the best and up to date event information in respect to the forthcoming show or other artist related information. (You can of course unsubscribe at any time) In some cases your Name and Address information is required by the Promoter/Event Organiser for Security and Ticket Entry validation purposes and purely on a show by show basis only. Full compliance of Data Protection is in place at all times.

Event Travel takes the security of your personal data extremely seriously and abides by the updated General Data Protection Regulation (GDPR) effective from 25th May 2018 and which supersedes the previous Data Protection Act 1998. Please see below how we handle your personal data and what rights you have.

What personal data is collected
Personal data that you provide is likely to include but is not limited to:-

• Name(s) including those as detailed in your booking
• Gender
• Age/DOB (where applicable)
• Postal Address
• Email Address
• Phone Number(s)
• IP Address (if booking on-line) this does not identify you personally

You may also provide us with requests regarding special diet or special information in order to note in your booking on health grounds with a view to us assisting wherever possible in this regard.

Any personal data provided by you or others in your booking is solely used in connection with your booking with us and this information is given freely by you or on behalf of others in your booking, by telephone or when booking on-line via our website, email or fax. You may also choose to subscribe to our newsletter, which you can always unsubscribe from at any time, by selecting unsubscribe. You may also receive news alerts if you have subscribed to our social media options, including for example Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, Our Blog.

Purpose of personal data processing
We use the information you provide us with, to secure the Ticket Related/Event Experience/Package(s) as you have requested in your name or on behalf of any other party member in your booking. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with Event Travel, such as credit/payment card companies, banks and the companies that handle transaction processing on our behalf. Except for these specific cases, we will never share financial information with third parties without your specific consent and again this would not relate to any payment card details which are not held/stored on our systems or by our company.

Storage of personal data
We store your personal information securely and may be held on our systems for up to 15 years, however, you can request that we delete your records at any time. If you have subscribed to our newsletter, we save your contact details until further notice. You can at any time, unsubscribe by selecting "unsubscribe" at the bottom of the newsletter or by emailing unsubscribe or by writing to us at the address below. Your contact details will be then deleted.

In some cases, we may need to store data for longer periods when required by law (e.g. accounting law) or, for example, complaints.

Who may be processing personal data
Your personal information is processed by our trained staff, our website system services and related administrative services, including PCI Compliant payment processing companies on our behalf with whom we have contract agreements for the protection of personal data .

Elements of your personal data may also be processed within the industry, such as venues, hotels/accommodation providers and transportation companies. This will only be as required, to fulfil our obligations to you, relating to the relevant elements of the services you require, in conjunction with the Ticket/Event Experience you have booked with us. As Event Travel act as appointed agents on an Official Basis, for Artist(s), Artist or Event Management and their Promoters, we may be required to share your data in respect to Ticket Validation and they may subsequently contact you to provide additional information concerning the Event or Show or to provide information relating to the security of the Event or Show and Artist/Event News - You can unsubscribe at any time from any information they provide.

Processing of personal data in countries outside the EU and EEA
Depending on the country/destination your Ticket/Event or Package you have booked is located and which partners we may use to fulfil our obligations to you, elements of your personal data may be processed outside the EU and EEA. Similarly if the destination of a Ticket/Event Experience or Package is within the EU/EEA, it may be the transport companies and accommodation organisations or partners we use, may be based outside the EU / EEA. This said, at all times only the necessary information required for the execution of the Ticket/Event Experience or Package and other services is provided to our contracted partners.

By submitting your personal information to us, you agree that we may process personal data outside the EU and the EEA and that you are aware that privacy data protection may be lower than that legislated in the EU and EEA.

Your rights to information about you
You have the right, at any time, to withdraw your consent to processing the information you have provided to us.

This means that you can also request rectification or deletion of your personal information. Such a request is to be made in writing to us. Your data will then be corrected or deleted as soon as possible and within a month of your request. If you have a current Ticket/Event Experience or Package booking that has yet to take place or has completed, your data on your request will be deleted as soon as is possible to do or within one month after completion of the Ticket/Event Experience or Package unless otherwise required by law.

You can access your booking at any time using CUSTOMER LOGIN with your password and email to view your personal information we store about you and your booking(s) with us. You can also correct and update this information. You can also contact us with the request to have access to the registered information we have about you, which we will provide as soon as is possible and within a month of any request.

Want to know more about the Data Protection Ordinance (GDPR)?

More information on the General Data Protection Regulation (GDPR) is available on the data inspection website.

If you would like to contact us, please do so at Event Travel, 85 Mount Pleasant Road, Tunbridge Wells, Kent. TN1 1PX - United Kingdom, please email Customer Support

We take the security of your personal information very seriously. Consequently, we use 128-bit Secure Socket Layer (SSL) encryption for all your transactions with Event Travel. This system encrypts all your personal information

Security Measures - PCI Compliant

We take the security of your personal information very seriously. Consequently we use 128 bit Secure Socket Layer (SSL) encryption for all your transactions with  Event Travel . This system encrypts all your personal information and all Debit/Credit Card/PayPal payments are transacted by BRAINTREE a PayPal company which is fully PCI compliant so that no card data is stored or can be read or intercepted by a malicious third party.

Third Party Sites

Event Travel  is not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently we advise you to read their privacy policies before submitting data to such sites.

23  We may process data about your use of our website ("website usage data"). The website usage data may include your IP address, geographical location, browser type and version, device type, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the website usage data is our analytics tracking system. This website usage data may be processed for the purposes of analysing the use of the websites and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our websites and services.

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Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites. Session cookies are temporary cookies which only exist during the time you use the website (until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.

Persistent cookies stay on your device after you’ve visited our website. For example, if you have come from an another site where we have a relationship. This may be an Official Box Office, or Artist Website. Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you but helps us monitor traffic levels to our site. This said these cookies will only be valid for a limited time period.

Cookies provide information in order for us to analyse web traffic and sources. We also use web analytics services from other companies to track how visitors reach our site and the path they take through it. These companies use cookies to help us improve our service to you.

The analytics services we use are:
Google Analytics, which uses cookies to help us analyse how visitors use the site. Find out more about how these cookies are used on the Google privacy site

How to control and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.

Cookies in emails
As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. These let us to know whether an email has been opened and how you’ve interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email. The types of cookies we use are known as Web beacons: tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device. Again no personal information is revealed or your indentity is known, purely analytical.

Link tracking: our emails may contain a number of hyperlinks, each of which has a unique tag. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. This is common practice and again does not indentty you, just helps with our marketing.

Making choices about cookies
If you don't want to accept cookies from our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict or reject cookies. These settings will apply to all cookies on websites and emails.

In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you've added an email address to your address book or safe senders list). Please check your email browser or device instructions for more information on this.

Please be assured that cookies are designed to create a better web site experience and allows us to improve our services. Cookies do not identify you and are used by the majority of websites.

This website is owned, serviced and operated by Travelize.
   
Our privacy officer can be contacted at [email protected]   - Privacy Policy

24   Please note that we may revise and amend these Terms from time to time and post the new version of such Terms on the website. By continuing to use the website, you signify your agreement to be bound by the amended Terms. These Terms shall be governed by English Law and all parties agree to be subject to the exclusive jurisdiction of the English courts.

25  International Passenger Protection (IPP)

 

In accordance with the UK Package Travel & Linked Travel Regulations 2018, Directive (EU) 2015/2302 or the local applicable law in the country of residence of the passenger(s) booking with Event Travel Ltd are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Event Travel Ltd.

The respective laws accordingly to the country of residence of the passenger(s) usually only requires us to provide cover for Package & Linked Travel Arrangements, there is no requirement for Financial Protection of day trips or single elements, and none is provided unless the local law requires such. If you have questions on this then please contact Event Travel Ltd.

Event Travel Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés).  LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book and pay directly with/to Event Travel Ltd.  

NB: There is no requirement for Financial Protection of day events/bookings and none is provided. This insurance is only valid for packages booked that DO NOT include flights.

In the event of our insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of your Travel/Event Operator:
________________________________________________________________________________

CLAIMS PROCEDURE:

For UK & Worldwide excluding EU Passengers

IPP Claims at Sedgwick
Telephone: +44 (0)345 266 1872
Email: [email protected]    
or online at http://www.ipplondon.co.uk/claims.asp

For EU Passengers

IPP Claims at Sedgwick
Telephone: +31 103120666
Email: [email protected]    
or online at https://www.ipplondon.co.uk/claims.asp

PRIVACY POLICY